PRIVACY POLICY

Effective Date: January 24, 2025

1. Introduction

Welcome to SA Family Travel (“we,” “our,” “us”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website safamilytravel.co. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller Information

SA Family Travel

Adress:706 Cicely Street

Email: [email protected]

3. Information We Collect

When you use our website, we may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, address, and payment details.
  • Account Information: Username, password, and booking history.
  • Technical Data: IP address, browser type, device type, and usage patterns.
  • Marketing Preferences: Your subscription preferences for newsletters and promotions.

4. How We Collect Your Data

We collect data through:

  • Direct interactions: When you fill out forms, make bookings, or contact us.
  • Automated technologies: Cookies and analytics tools tracking usage and preferences.
  • Third-party sources: Payment processors and marketing partners.

5. How We Use Your Data

We use your data for the following purposes:

  • To provide and manage our services, including tour bookings.
  • To process payments and fulfill contractual obligations.
  • To communicate with you regarding your bookings and inquiries.
  • To improve our website, services, and customer experience.
  • To send promotional materials with your consent.
  • To comply with legal obligations and prevent fraudulent activity.

6. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Your consent (for marketing communications).
  • Performance of a contract (to fulfill bookings and services).
  • Legal compliance (for tax and regulatory requirements).
  • Legitimate interests (to improve our services and website).

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third parties such as payment processors and tour partners.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of mergers or acquisitions.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer needed, your data will be securely deleted.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restriction of Processing: Request limitation of data processing.
  • Right to Data Portability: Receive your data in a commonly used format.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise any of these rights, please contact us at [email protected].

10. Data Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure encryption of data during transmission and storage.
  • Access controls to prevent unauthorized access.
  • Regular security assessments and updates.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences via your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our website.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

SA Family Travel Email: [email protected]

Thank you for trusting SA Family Travel with your personal information.